Responsible Gambling
At Scream we take responsible gambling seriously. We want play to be safe, controlled and enjoyable, so we provide clear tools and support to help Canadians manage their activity. This page explains our player protection principles, the account controls you can use, warning signs to watch for and where to find professional help if you need it.
Our player protection principles
We promote safer play by offering practical controls, clear information and timely support. We design our site to make limits easy to set and changes easy to request. We also train our team to respond confidentially and promptly if a player shows signs of harm or asks for help.
Activity-control tools
You can manage your account directly from the Responsible Gambling section or by contacting our support team. Available controls include:
- Deposit limits - set daily, weekly or monthly caps to keep spending in check.
- Loss limits - restrict total losses over a chosen period.
- Time limits and session reminders - get notified after a set play time or choose automatic log-outs.
- Cooling-off periods - temporary account breaks you can activate for days or weeks.
- Self-exclusion - longer-term or permanent exclusion options, enforced across your account.
How to set limits and take a break
To set or change limits, go to your account settings and open Responsible Gambling. Limits you choose are applied immediately in most cases. If you prefer, contact our support team via live chat for assistance. Note that some changes may be irreversible for the duration you select, especially for self-exclusion and extended cooling-off periods.
Recognizing problematic behaviour
Watch for signs such as chasing losses, borrowing to play, playing longer than intended, neglecting responsibilities, or using gambling to cope with stress. If you notice any of these in yourself or someone close to you, consider activating limits or self-excluding and reach out for support.
Practical tips for staying in control
- Set a strict deposit limit before you start and stick to it.
- Use session reminders and take regular breaks.
- Remove saved payment methods to add a friction step before depositing.
- Keep gambling separate from essential bills and savings.
- Talk with a trusted friend or family member about your play if you feel unsure.
Professional help and support organisations
If you need further assistance, contact local services or national resources. Options for Canadians include ConnexOntario (for Ontario residents), Gambling Therapy and Gamblers Anonymous - Canada. You can also contact provincial health services or your primary care provider for referrals to counselling. If you prefer, reach out to our support team for guidance on tools and next steps.