General Terms and Conditions

This page sets out the terms and conditions that apply when you use Scream’s online casino and related services in Canada. It explains the relationship between us and our users, the rules that govern account use, promotions, deposits and withdrawals, and how we handle disputes and updates. By registering or using the site you agree to follow these terms and any additional rules that appear with specific promotions or features.

Account responsibilities

You are responsible for keeping your account information accurate and up to date. Only one account is permitted per person, household and device unless we expressly allow otherwise. Keep your login credentials secure and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where identity, payment or behavioural checks raise concerns, or where terms are breached. Inactive accounts may be subject to reasonable administration fees in line with our inactive-account policy.

Eligibility requirements

Access to our services is limited to users who meet applicable legal requirements. You must be at least 18 years old, or older where local law requires (for example, 19 in some Canadian provinces). You must not be located in a jurisdiction where online gambling is prohibited or otherwise restricted. We may request documents to verify age, identity and residence before allowing deposits, play or withdrawals.

Acceptable platform use

Use of the site must be lawful and honest. Prohibited activity includes fraud, money-laundering, collusion, use of bots or unauthorised software, multiple account abuse, chargeback manipulation and access via VPN to bypass restrictions. Attempting to exploit promotions or game rules may result in withheld winnings, bonus removal, account suspension and forfeiture of funds. We expect users to play responsibly and to use available tools to manage play time and spending.

General bonus and promotion rules

Promotions are subject to specific terms displayed with each offer. These terms set out eligibility, qualifying deposits, wagering requirements, maximum bet limits during bonus play, game contribution rules and expiry periods. Only one promotion may be active per account unless stated otherwise. We reserve the right to void or reverse bonuses and associated winnings where abuse or manipulation is suspected.

Deposits and withdrawals

We support a range of payment methods and process deposits promptly. Withdrawals are subject to identity and source-of-funds checks and may be held until verification is complete. Processing times and limits depend on the method chosen and your account status. We may set deposit, loss or withdrawal limits and require that deposited funds be wagered a minimum number of times before withdrawal in line with our anti-money-laundering procedures.

Verification and checks

When requested, provide valid ID, proof of address and any documentation required to confirm the source of funds or payment ownership. Failure to provide satisfactory documents can lead to payment delays, account suspension or closure.

Dispute resolution

If you have a concern, contact our support team so we can review the issue. We aim to resolve most queries informally and promptly. If a dispute cannot be resolved directly, you may escalate it to our internal disputes team. Users in Canada can also seek guidance from relevant provincial consumer protection or gambling support organisations where applicable.

Updates to terms and conditions

We may update these terms from time to time. Notice of material changes will be posted on the site and, where practical, communicated by email. Continued use of the site after a change means you accept the updated terms. Check this page regularly to stay informed of any amendments.