Scream Casino Privacy Policy
This Privacy Policy explains how we at Scream collect, use and protect personal information when you register, play or interact with our online casino services in Canada. We take your privacy seriously and provide clear information about the types of data we gather, how we use it, who we share it with, and the choices you have about your information.
Types of data we collect
Personal data
When you create an account we collect personal information such as your full name, date of birth, email address, phone number, billing and residential address, and identity documents required for verification. This information is used to manage your account, verify age and identity, and comply with legal obligations.
Technical data
We collect technical information automatically from your device and browser. This includes IP address, device type, browser type and version, operating system, device identifiers, language settings and session logs. This data helps us keep the service secure and ensures a smooth user experience on mobile and desktop.
Transactional and activity data
We record transactional data such as deposits, withdrawals, play history, bet and win records, payment method details and customer support interactions. We also track user activity on the site for account management, fraud prevention and to comply with anti-money laundering checks.
How we use your information
We use personal and technical data to administer accounts, process payments, verify identity, prevent fraud, provide customer support and comply with legal and regulatory requirements. Transactional and activity data are used to process withdrawals, resolve disputes and enforce our terms. Where permitted, we may also use aggregated or anonymized data for analytics and service improvements.
Data protection practices
We protect your information using industry-standard measures including encryption, secure servers and access controls. Sensitive documents and payment data are handled with strict procedures to limit access to authorised personnel only. We regularly review security practices and restrict third-party access to the minimum necessary to provide services.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, keep you signed in, measure site performance and deliver relevant content. Some cookies are essential for functionality while others are used for analytics or marketing. You can manage cookie preferences in your browser or via the cookie settings on the site.
User rights
Canadian users have rights to access, correct or request deletion of personal data we hold about them, subject to legal or operational restrictions. You may also object to certain processing or request restrictions on use. We will respond to valid requests within a reasonable time and may require identity verification before making changes.
Access, correction and deletion
To request access, correction or deletion of your data, contact our privacy team at [email protected]. For security we may ask for proof of identity. Some information may be retained where required for legal compliance, dispute resolution or fraud prevention.
Information sharing and third parties
We share information with service providers who perform functions on our behalf such as payment processors, identity verification, security monitoring and hosting. We may also disclose information to comply with legal obligations or to protect our rights. Third parties are contractually required to protect your data and use it only for specified purposes.
Privacy policy updates
We may update this policy from time to time. When material changes are made we will notify you through the site or by email. Continued use of the service after updates constitutes acceptance of the revised policy. If you have questions about this policy, contact [email protected].